The rent is payable the latest by the 3rd of each month. Late payment could result in the lock being blocked by the system and will generate a 20 euros late payment fee, to cover the reissue of the new key card and the unblocking of the lock.
In case of cancellation prior to arrival :
until one month before arrival, half a month rent (based on the one-month rental fee) will be retained as a cancellation charge.
Between one month (30 days) and the day of arrival : one month will be retained as a cancellation charge
In case of a cancellation within 7 days of moving in: one month rent will be retained as a cancellation charge (based on the one-month rental fee), plus the applicable daily or weekly fee according to the actual number of nights spent in the accommodation.
In case of early departure (breach of contract) one month rent will be retained as a cancellation charge plus the rent for the current month, regardless of the amount of weeks/days already spent on the premises.
Standard rental contract (with room description) to be signed at arrival. It is not possible to change the terms of the contract unless the housing manager agrees in writing.
Keys are given on arrival (room key or key card, front door) provided we have received the deposit, either on arrival, by bank transfer prior to arrival.
Please confirm your approximate arrival time by email or sms / phone (see Contact) so that we can arrange to meet you when you arrive.
If you fail to arrive on time and do not let us know in advance at least 2 hours before the expected arrival time,
Week-end or late arrivals: you will receive an instruction to come into the house and your room/studio. The housing manager is available on weekdays from 9 AM to 5 PM. In case of an emergency please send an email or sms. It will be acknowledged as soon as possible.
On departure your room will be checked to see if everything is in order. Any damage will be deducted from the deposit.
Deposits are not returned in cash. Please provide us with your account number (iban and BIC if it is a foreign account), and your deposit will then be transferred back into this account.
Bank charges : The rents and deposits must be received in full, without any bank charges deducted. Bank charges, if any, have to be paid by the tenant.
There is no charge for the return of a deposit to a European account number (Iban). There will be a minimum 15 euros charge to cover bank fees for any refund or transfer made to a bank account outside of the EU.